FREQUENTLY ASKED QUESTIONS
Yes, Veily operations are currently continuing. However, our delivery times may take a little longer than usual. You can find updated delivery times on the product detail page for each item, and for your order in the checkout.
Waiting for a delivery? Double-check your expected delivery date under Account>Orders before getting in touch. Please bare in mind this date is an estimate and some deliveries may take longer. We are working hard to get your order to you as quickly as possible.
What is the status of my order? Can I change the address of my order?
You can track your order and deliveries from Account>Orders on Veily.com
You can change your delivery address until the order has shipped, you can find tracking information in your order details.
Yes, we are still processing returns. To learn more about returns please visit Return, Cancellation, and Exchange page.
To track the status of your order:
- After logging in, click on your username (My Account tab) in the upper right corner of the homepage, then click on the "My Orders" button in the menu that opens.
- Once the new page loads, click on the "View" button next to the order you want to query the status of.
- You can see the status of your order in the details on the page that opens. To check the status of your orders that have been dispatched, click on the "Cargo Tracking" button in the order details.
Additionally, you can contact the relevant shipping company with your "Tracking Code" included in the e-mail and SMS notifications that will be sent to you when your order gets dispatched, or you can follow the status of your package by visiting the website.
After you have created a return request via the Easy Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.
Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded.
It varies according to the country of delivery and the number of products ordered. You can check the shipping cost of your order at the checkout and payment page.
* Customs duty fees may vary depending on your order and the country of delivery. The obligation to pay customs duty depends on the policies of the country of delivery. It is not Viely`s responsibility to pay taxes on any customs-cleared order.
- Your orders are handed over to the relevant shipping companies within 24 hours.
- Items with a hanger icon on their image are pending for supplement.
- In case there is/are item/s pending for supply in your order, the shipping period may vary.
- You can view the estimated supplement period from "My Orders" menu.
