Refund & Returns Policy

DETAILED REFUND POLICY

GENERAL TERMS

By accessing and placing an order with veily.co , you confirm that you agree with and are bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and us.

Under no circumstances shall veily.co team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of use, or the inability to use, the materials on this site, even if our team or an authorized representative has been advised of the possibility of such damages.

DEFINITIONS AND KEY TERMS

In order to explain the legal terms and matters more explicitly during this refund policy, some jargon has been explained below:

Company: When in this policy “Company,” “we”, “us”, ”admin”, ”administration”, or “our.” Occurs it means veily.co . The company responsible for all the functions and working of this website.

Service: refers to the service provided by a company which includes providing a platform to buy and sell products.

Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website: Refers to veily.co site, which can be accessed via smartphones, gadgets, and computers.

You: a registered, logged-in, or non-registered user accessing or surfing the website.

REFUND POLICY

Subject to the foregoing, if the Customer exercises his/her right of withdrawal, the https://veily.co shall be liable to refund back the amount to the customer.

Refunds will be made within 14 business days of the purchase after the evidence shown to https://veily.co . Delivery charges, and all-inclusive Sales Tax, are not refundable.

Eligible Refund Procedure:

If you have found any defect in the product, your product is missing partial requirements, received the wrong item or your product is highly delayed (30 days more than estimated delivery date); In these situations, you are advised to take proper photographs and/or video of the faulty product, including the images of proof of sale receipt (which are clearly visible), and send them to us at info@veily.co .

The final decision will be of administration, and veily.co team will contact you, providing your given email address or contact address.

Here are some common refund cases below:

• The product has a manufacturing defect which was revealed during the unpacking of the product.
• To apply for a refund, the proof or show of evidence in a digital format (a video or original photographs) is a must.
• The product has arrived after the scheduled expected delivery date (30 days more than estimated delivery date) or has not arrived at your location.

NO REFUND CONDITIONS

• You have altered or malfunctioned the product.
• Contact for refund after using the item.
• Change of mind after the order has been processed and a confirmation email sent.
• If the buyer fails to provide proof of purchased goods in digital form, the refund shall not proceed.

YOUR CONSENT

We’ve updated this refund policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our service, registering an account, or making a purchase, you hereby consent to our Terms & Conditions policy.

MODIFICATION TO OUR SERVICES

We reserve the right to modify, suspend or discontinue, temporarily or permanently, the service or any service to which it connects, with or without notice and without liability to you.